Community Outreach Ambassador

This job is responsible for developing and maintaining partnerships with local entities in the community, overseeing the entire life cycle from initial contact to relationship management. This includes collaborating and determining effective activities to engage the community, managing the ordering and distribution of marketing materials, assessing engagement needs, actively participating in community events, and providing overall education and support to both partners and their communities. Relationships include but are not limited to clients, key groups/stakeholders, dental professionals, the Department of Health and Human Services, County Oral Health coalitions, beneficiary stakeholders, and county government offices (ie, First 5, Head Start, Women, Children, and Infant (WIC) offices) to promote the programs and access to care. In addition, this job will be responsible for managing provider networks and cultivating relationships with providers and their office staff and work collaboratively with internal business partners.

• As a subject matter expert, provides support in setting objectives and strategies for local partnerships and event support in collaboration with Marketing.
• Works with Marketing on the development of the annual Outreach Communication plan, contributing valuable expertise to outreach and marketing initiatives, and collaborates closely to ensure consistent messaging across all outreach initiatives.
• Navigates all aspects of event management, supporting outreach events and health fairs put on by Health plan partners and others that are dedicated to enhancing the health status of the beneficiaries. This includes research, coordination, setup, and execution, ensuring effective representation of the company and education of members and providers.
• Attends other community meetings and events to gain insights into community initiatives and foster relationships with community members. Engages with clients appropriately during events. Conducts post-event evaluations to refine future event strategies.
• Researches and visits different healthcare facilities to educate staff on the program, as well as potentially host an info table so members can ask questions and provide resource materials. Oversees outreach activity in collaboration with the Marketing team. Supports client-facing projects requiring timelines and multi-departmental collaboration and assists with the development of outreach materials, Outreach Communication Plan, incentive campaigns, submission of reports and forms, and other mechanisms to monitor and promote oral health care. Educates members of a targeted community on the use of available services and participation in health promotion programs, which fosters behaviors that maximize wellness and minimize the development of oral health disease. Researches and analyzes member or community needs to proactively inform program strategies and goals. Establishes a feedback and reporting mechanism to gather member insights and preferences for continuous improvement.
• Provides consultative support to network providers to facilitate business efficiency and success by promoting digital online tools and value-add services.
• Conducts High Impact outreach virtually or in-person with key regional and local provider partners across designated territory, monitors utilization patterns of providers, facilitates issue resolution, interprets statistics and recommends practice management tools to facilitate effective plan administration, conducts provider education and training to ensure compliance with all applicable regulatory and contractual requirements.
• Assesses the network's appointment availability through service calls; verifies and confirms reported appointment access and availability deficiencies and facilitates network compliance.
• Reviews, analyzes and presents competitor information and internal data to determine network retention strategies; evaluates and determines cost-effectiveness of retaining providers in key markets.
• Plans and schedules own visits, events, travel, etc.

• 2+ w/Bachelor's degree
• Previous experience in the health insurance sector and knowledge about Medicaid, Medicare, Fee-for-Service and Managed Care
• Strong communication and interpersonal skills to effectively and proactively engage with members, dental professionals and dental office staff, local partners and Clients.
• Familiarity with nonprofit organizations and community-based organizations addressing Social Determinants of Health (SDOH) or dental needs in coverage areas.
• Proven track record of developing and nurturing relationships with local community partners and dental professionals.
• Ability to identify areas of opportunity for generating awareness of dental benefits.
• Understanding of how to assist members in navigating the healthcare process, including scheduling appointments.
• Strong organizational, time management, assignment prioritization and project management and delivery skills.
• Ability to successfully apply Professional Selling Skills (PSS) principles.
• Ability to interpret various forms of information, including key information about marketplace and provider perceptions.
• Ability to effectively interface with employees at all levels.
• Knowledge of Current Dental Terminology (“CDT”) codes and dental nomenclature is preferred.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
• Strong communication, presentation, negotiation and listening skills.
• Ability to operate in an environment of rapidly changing priorities is preferred.
• Knowledge of dental and general insurance procedures is preferred.
• Cultivates and maintains relationships with external and internal business partners.
• Ability to travel by car and air and sustain company expenses for a period of one month if needed.
• Ability to obtain and maintain sufficient credit to manage related job expenses including, but not limited to, applying to and being approved by a third party charge card agency to receive the company's corporate charge card.
• Able to operate and maintain a personal car for company business in a proper, safe and responsible manner.
• Must be able to lift 40-50 pounds and assemble marketing setups as required.

• Generous paid time off plus 12 holidays and your birthday off!
• Low-cost premium medical insurance options
• 100% paid dental and vision insurance
• Generous 401(k) matching and flat contribution
• Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
• Employee LiveWell program, focusing on overall employee well-being
• Fertility and diabetes benefits
• Employee discount program: AT&T/Verizon, entertainment, travel, and more!
• Culture of learning: career development and tuition reimbursement
• Career growth: we love promoting from within